Question 1

What is the design process?

Accepted Answer

Our design process combines classic arcade authenticity with modern customization. Here's how we bring your vision to life:  1. Initial Consultation - We start by understanding your vision and specific requirements - Discuss preferred game systems, player configuration, and space requirements - Review design inspiration and reference materials you provide - Establish budget and timeline expectations  2. Cabinet Design - Professional-grade cabinet construction using premium plywood and materials - Choice between 2-player and 4-player configurations - Ergonomic control panel layouts optimized for extended gaming sessions - Precision-cut components using CNC machinery for perfect accuracy  3. Customization Selection - Choose your artwork theme and color scheme - Select button types (LED programmable or standard) - Pick your display size and type - Configure storage capacity (4TB standard) - Add specialty controls if desired  4. Design Review - Receive detailed design mockups showing exactly how your cabinet will look - Opportunity for revisions and adjustments at no additional cost - Final specification confirmation before production begins  5. Build & Quality Assurance - Each cabinet is individually built and tested for 4-6 weeks - Comprehensive quality check before shipping - Professional packaging to ensure safe delivery  Every cabinet is individually designed to perfectly match your vision while maintaining our high standards for quality and durability.

Question 2

How much do cabinets cost?

Accepted Answer

Our arcade cabinet pricing is transparent and straightforward. Here's the complete breakdown:  Two-Player Arcade Cabinet: - Base cabinet (no computer): $3,200 - Complete system (with computer): $5,200 (includes high-performance gaming PC)  Four-Player Arcade Cabinet: - Starting at $6,500 (includes 43-inch display and computer)  Customization Options (Additional Costs): - Programmable LED Light-Up Buttons: +$400 - Custom Artwork Package: +$800 - Trackball Addition: +$250 - Premium Joystick Upgrade: +$200 - Premium Sound System: +$300  Every cabinet includes professional-grade components, Arcade Assistant AI system, and our 1-year warranty. Want to create your dream arcade cabinet? These customization options let you make it uniquely yours.

Question 3

Do you offer financing?

Accepted Answer

Yes, we offer flexible financing options to make owning your dream arcade cabinet more accessible. Here's what's available:  Financing Partners: - Affirm: Flexible payment plans with monthly installments starting as low as $150/month for qualified buyers - PayPal Credit: Interest-free financing when paid within the promotional period (typically 6 months for purchases over $99)  How It Works: 1. Select your cabinet configuration during checkout 2. Choose your preferred financing option 3. Complete a quick application (instant approval in most cases) 4. Your custom arcade cabinet ships on schedule while you pay over time  These options let you break your purchase into manageable payments without delaying your build. Financing is subject to credit approval and terms vary by provider.

Question 4

Can I request a custom design or theme for my cabinet?

Accepted Answer

Absolutely! Custom designs and themes are our specialty. Here's how our customization process works:  1. Custom Artwork: Provide your vision—retro gaming themes, comic book art, sports teams, or completely original designs—and we'll bring it to life with professional-grade graphics.  2. Button and Control Options: - Choose between programmable LED or standard arcade buttons - Select from multiple joystick styles (8-way, 4-way, or both) - Add specialty controls like trackballs, spinners, or light guns  3. Color Schemes: Pick your preferred colors for the cabinet body, control panel, and trim. While our signature scheme features purple and pink, we can match any color palette.  4. Special Features: - Additional player positions - Custom control layouts for specific game types - Integrated cup holders and storage compartments - Custom marquee designs (LED or LCD)  5. Approval Process: Before we begin building, you'll receive detailed design mockups for your review and approval to ensure everything matches your vision perfectly.  Custom artwork packages start at +$800 and include professional design consultation.

Question 5

Do you ship nationwide?

Accepted Answer

Yes, we ship custom arcade cabinets nationwide via residential freight delivery. Here's everything you need to know:  Shipping Method: Your cabinet ships via residential freight delivery to your address (doorstep/threshold delivery). The freight carrier will deliver to your home's entrance, but you'll be responsible for moving it inside.  Shipping Costs: Enter your ZIP code during the quote request to see an estimated shipping cost. Shipping costs typically range from $300-$600 depending on your location and cabinet size. This estimate will be confirmed before you approve the build.  Delivery Timeline: - Standard shipping: 7-14 business days after your cabinet ships - Expedited shipping: Available upon request for additional cost  What to Expect: - We'll provide exact weight and dimensions ahead of delivery (cabinets typically weigh 200-300 lbs) - Handling tips and assembly instructions included - Tracking information provided once your cabinet ships - Optional delivery upgrades may be available by location (liftgate service, appointment scheduling)  Preparation Tips: - Ensure clear path from delivery point to final location - Have 2-3 people available to help move the cabinet inside - Measure doorways and hallways to confirm clearance (typical cabinet dimensions: 72"H x 28"W x 32"D)  No hidden fees—shipping cost is confirmed upfront and included in your final quote.

Question 6

How long does it take to build?

Accepted Answer

Our typical build timeline is 4-6 weeks from design approval to shipping. Here's the detailed breakdown:  Week 1-2: Design & Preparation - Finalize your custom design and artwork - Order specialized components and materials - Prepare CNC cutting files and production plans  Week 3-4: Cabinet Construction - Precision-cut cabinet components using CNC machinery - Assemble cabinet structure and control panel - Apply custom artwork and finishing touches  Week 5-6: Electronics & Testing - Install computer, display, and all electronic components - Configure Arcade Assistant and software systems - Comprehensive testing of all controls, buttons, and functionality - Final quality inspection and professional packaging  Factors That May Affect Timeline: - Complex custom artwork designs: +1-2 weeks - Specialty component availability: Variable - Holiday seasons: Potential delays  Rush Orders: Need your cabinet sooner? Rush production may be available for an additional fee. Contact us to discuss expedited timelines.  We'll keep you updated throughout the build process with progress photos and status updates.

Question 7

What about delivery and setup?

Accepted Answer

Here's everything you need to know about delivery and getting your cabinet up and running:  Delivery (What to Expect): Your cabinet ships via residential freight delivery to your address (doorstep/threshold). You'll be responsible for moving it inside. We'll provide weight/dimensions and handling tips ahead of delivery so there are no surprises.  Cabinet Specifications: - Weight: 200-300 lbs (varies by configuration) - Dimensions: Approximately 72"H x 28"W x 32"D (2-player), 72"H x 48"W x 32"D (4-player) - Packaging: Professional crating with protective padding  Setup Process: 1. Unboxing: Carefully remove packaging materials (save for warranty claims if needed) 2. Positioning: Move cabinet to final location before connecting power 3. Power Connection: Standard 110V outlet required (no special wiring needed) 4. Initial Boot: Turn on and follow on-screen Arcade Assistant setup wizard 5. Calibration: Test all controls and adjust as needed (instructions included)  What's Included: - Detailed setup guide with photos - Arcade Assistant quick-start tutorial - Control calibration instructions - Troubleshooting reference card  Setup Time: Most customers have their cabinet fully operational within 30-60 minutes of delivery.  Optional Services: - White-glove delivery and setup: Available in select markets (contact for pricing) - Video call setup assistance: Free with every cabinet purchase

Question 8

What is the warranty?

Accepted Answer

All G&G Arcade cabinets include a comprehensive 1-year warranty from the date of delivery. Here's what's covered:  What's Covered: - Cabinet Structure: Any defects in materials or workmanship affecting the cabinet body, control panel, or structural components - Electronic Components: Computer hardware, display, buttons, joysticks, and wiring - Arcade Assistant Software: Technical support and troubleshooting for the AI system - Artwork: Peeling, fading, or defects in applied graphics (under normal use)  How It Works: If something isn't working as expected during the warranty period, we'll help diagnose the issue and make it right. This may include: - Remote troubleshooting and technical support - Replacement parts shipped directly to you - Detailed repair instructions with video guidance - In some cases, return shipping for major component replacement  What's NOT Covered: - Damage from improper handling, moving, or accidents - Normal wear and tear (button/joystick wear from heavy use) - Modifications or repairs performed by unauthorized third parties - Software issues caused by user modifications or third-party installations  Extended Warranty: Extended warranty options available for purchase at time of order or within first 90 days.  Making a Claim: Contact us via email (gregferguson@gandgarcade.net) or phone with your order number and description of the issue. Most claims are resolved within 48-72 hours.  Warranty details are confirmed with your final quote so everything is clear up front.

Question 9

Do you offer repairs or upgrades?

Accepted Answer

Yes! We provide ongoing support for repairs, upgrades, and enhancements long after your purchase. Here's what we offer:  Repair Services: - In-Warranty Repairs: Covered under our 1-year warranty (see warranty details) - Out-of-Warranty Repairs: Available at competitive rates with detailed quotes provided upfront - Component Replacement: We stock common replacement parts (buttons, joysticks, encoders) - Diagnostic Services: Remote troubleshooting to identify issues before shipping parts  Upgrade Options: - Storage Upgrades: All cabinets come standard with 4TB SSD - Display Upgrades: Upgrade to larger or higher-resolution displays - Control Upgrades: Add trackballs, spinners, or upgrade to LED buttons - Computer Upgrades: Boost performance with newer hardware - Arcade Assistant Updates: Free software updates and new features  How It Works: 1. Contact us with your current configuration and desired upgrade 2. Receive detailed quote including parts and labor (if applicable) 3. We ship upgrade components with detailed installation instructions 4. Optional: Video call installation support included free  DIY vs. Professional Installation: Many upgrades can be performed by customers with basic tools and our detailed guides. For complex upgrades, we can arrange professional installation in select markets.  Typical Upgrade Costs: - Button replacement: $5-15 per button - Joystick replacement: $25-40 each - Storage upgrade: $150-300 - Display upgrade: $200-600 depending on size  Contact us anytime to discuss repair or upgrade options for your cabinet.

Question 10

What components are included?

Accepted Answer

Every G&G Arcade cabinet is built with professional-grade components designed for years of reliable gaming. Here's the complete breakdown:  Computer System: - Model: B-Link Mini PC (high-performance compact gaming computer) - RAM: 32GB DDR4 for smooth multitasking and game performance - Storage: 4TB SSD standard - Graphics: Dedicated GPU capable of handling all retro and modern arcade games - Operating System: Windows 11 Pro, fully configured and ready to play  Display: - 2-Player Cabinets: 27-inch LED display (1920x1080 resolution) - 4-Player Cabinets: 43-inch LED display (1920x1080 resolution) - Refresh Rate: 60Hz standard - Viewing Angle: Wide-angle IPS panel for perfect visibility from any player position  Controls: - Joysticks: Professional-grade arcade joysticks (8-way or 4-way selectable) - Buttons: High-quality arcade buttons with microswitch technology - Encoder: Premium USB encoder board for zero-lag input - Player Buttons: Standard 1P/2P start and coin buttons  Audio: - Speakers: Stereo speaker system with amplifier - Headphone Jack: 3.5mm jack for private listening - Volume Control: Dedicated volume knob  Cabinet Construction: - Material: Premium 3/4" plywood construction - Finish: Professional-grade laminate or custom artwork - Dimensions: See shipping section for exact measurements - Weight Capacity: Control panel rated for 200+ lbs of leaning/pressure  Included Software: - Arcade Assistant: AI-powered cabinet management system (included standard) - Frontend: Professional game launcher with artwork and metadata - Emulators: Pre-configured for multiple gaming systems  All components are carefully selected for reliability, performance, and authentic arcade feel.

Question 11

Can I customize the button layout?

Accepted Answer

Absolutely! Button layout customization is one of our most popular options. Here's what you can customize:  Standard Layouts: - Classic 6-Button: Traditional fighting game layout (Street Fighter style) - 8-Button Neo Geo: Perfect for SNK games and modern fighters - Shmup Layout: Optimized for shoot-'em-up games - MAME Standard: Versatile layout for maximum game compatibility  Custom Layouts: We can create completely custom button arrangements based on your preferences: - Button Count: 6, 7, 8, or more buttons per player - Button Spacing: Adjust spacing for hand size and comfort - Angled vs. Straight: Choose button row angles - Button Colors: Mix and match button colors for visual appeal  Specialty Controls: - Trackball: Add a 3-inch trackball for games like Golden Tee and Centipede (+$250) - Spinner: Perfect for Arkanoid and Tempest (+$150) - Flight Stick: For games requiring analog control (+$200)  Button Types: - Standard Arcade Buttons: Classic responsive buttons with microswitch technology - LED Programmable Buttons: Light up with customizable colors and patterns (+$400)  Design Process: 1. Tell us your favorite games and play style 2. We'll recommend an optimal layout 3. Review and approve the control panel mockup 4. We build it exactly to your specifications  Ergonomic Considerations: We design all layouts with ergonomics in mind, ensuring comfortable hand positioning for extended gaming sessions. Button heights, angles, and spacing are optimized based on decades of arcade design expertise.  No additional cost for custom button layouts—it's included in your base cabinet price!

Question 12

What about light guns?

Accepted Answer

Yes, light gun support is available! Here's everything you need to know about adding light gun functionality to your cabinet:  Light Gun Technology: We use modern Sinden Light Guns or Gun4IR systems that work with LED displays (unlike original CRT-only light guns). These provide authentic light gun gaming on modern displays.  What's Included: - Light Gun Hardware: Professional-grade light gun(s) with recoil feedback - Mounting Solution: Holster or storage bracket integrated into cabinet - Calibration Software: Pre-configured for plug-and-play operation - Game Support: Compatible with hundreds of light gun games  Configuration Options: - Single Gun: Perfect for solo play (+$350) - Dual Guns: For two-player co-op games like House of the Dead (+$650) - Recoil Feedback: Optional force-feedback recoil for immersive gameplay  Compatible Games: - Time Crisis series - House of the Dead series - Virtua Cop series - Point Blank series - Area 51 - And hundreds more  Technical Details: - Connection: USB plug-and-play (no special hardware required) - Accuracy: Sub-pixel precision with proper calibration - Latency: <10ms response time for authentic arcade feel - Compatibility: Works with Windows-based emulators (MAME, Model 2, etc.)  Setup Process: Light guns come pre-calibrated and ready to use. Simple on-screen calibration wizard ensures perfect accuracy. Arcade Assistant includes light gun calibration tools for easy adjustment.  Important Note: Light gun functionality requires line-of-sight to the display and works best in well-lit environments. We'll provide detailed setup instructions to ensure optimal performance.  Add light gun support during your initial order or as a future upgrade!

Question 13

What is Arcade Assistant?

Accepted Answer

Arcade Assistant is the intelligent AI system included with every G&G Arcade cabinet at no extra cost. It's not just software—it's the brains that makes your cabinet truly smart.  What It Does: Arcade Assistant acts as your personal arcade technician, handling everything from system maintenance to intelligent game recommendations. It connects to cloud services to provide intelligent features and updates.  Key Features: - Voice Control: Launch games and control cabinet functions hands-free using natural voice commands - Intelligent Maintenance: Automatically monitors system health, updates software, and prevents issues before they occur - Game Management: Organizes your titles with artwork, metadata, and intelligent categorization - Control Configuration: Automatically configures controls for each game system (no manual button mapping needed) - Lighting Control: Manages LED button lighting with game-aware effects - System Diagnostics: Real-time monitoring of temperatures, performance, and component health  How It Works: Arcade Assistant runs continuously in the background, learning your preferences and optimizing your gaming experience. It connects to cloud services for updates and intelligent features—no subscriptions required.  User Interface: - Voice Commands: "Hey Arcade, launch Street Fighter" or "Show me racing games" - Touch Interface: Clean, intuitive interface for browsing and configuration - Mobile App: Control your cabinet from your phone (coming soon)  Why It Matters: Most arcade cabinets are just collections of games. Arcade Assistant transforms yours into an intelligent, self-managing system that gets better over time. It's what makes G&G Arcade cabinets truly smart.  Included standard with every cabinet—no additional cost, no subscriptions.

Question 14

Do I need technical knowledge to use Arcade Assistant?

Accepted Answer

No technical knowledge required! Arcade Assistant is designed for gamers, not technicians. Here's why it's effortless:  Zero Configuration Needed: Your cabinet arrives with Arcade Assistant fully configured and ready to use. Just turn it on and start playing—no setup wizards, no manual configuration, no technical knowledge required.  Natural Voice Control: Talk to your cabinet like you'd talk to a friend: - "Show me fighting games" - "Launch Pac-Man" - "What's wrong with my joystick?" - "Update my game list"  Automatic Everything: - Game Detection: Automatically finds and organizes games - Control Mapping: Configures buttons for each game system automatically - Updates: Installs updates in the background without interrupting gameplay - Troubleshooting: Diagnoses and fixes common issues automatically  When You Need Help: Arcade Assistant includes built-in tutorials and help system: - Interactive Tutorials: Learn features at your own pace - Context-Sensitive Help: Get help specific to what you're doing - Video Guides: Watch short videos explaining features - 24/7 Support: Contact us anytime if you need human assistance  Advanced Features (Optional): For users who want to dig deeper, Arcade Assistant includes advanced customization options—but they're completely optional. You can enjoy your cabinet for years without ever touching advanced settings.  Real User Feedback: "I'm not tech-savvy at all, but Arcade Assistant makes everything so easy. I just tell it what I want and it works." - Mike R., Cabinet Owner  If you can use a smartphone, you can use Arcade Assistant. It's that simple.

Question 15

How is the software experience set up?

Accepted Answer

Every cabinet is configured as a complete, ready-to-play system with a clean interface, optimized controls, and Arcade Assistant included standard. Here's how we set up your software experience:  Initial Configuration: During the quote process, we confirm your preferences: - Favorite Game Systems: Which consoles and arcade systems you want (NES, SNES, Genesis, MAME, etc.) - Play Style: Casual gaming, competitive play, or family-friendly focus - Must-Have Features: Light gun support, trackball games, specific game genres  Professional Setup: Before your cabinet ships, our team: 1. Installs Core Systems: Windows 11, Arcade Assistant, and all necessary emulators 2. Configures Controls: Maps buttons and joysticks for each game system 3. Optimizes Performance: Ensures smooth gameplay across all systems 4. Tests Everything: Plays games from each system to verify perfect operation  What You Get: - Clean Frontend: Professional game launcher with artwork and metadata - Organized Library: Games sorted by system, genre, and favorites - Optimized Emulators: Pre-configured for best performance and compatibility - Arcade Assistant Integration: Voice control and intelligent features ready to use  Game Systems Included: Your cabinet supports dozens of gaming systems including: - Classic Arcade (MAME) - Nintendo (NES, SNES, N64, GameCube) - Sega (Genesis, Dreamcast, Saturn) - Sony (PlayStation 1, 2, PSP) - And many more  Ongoing Support: - Free Updates: Arcade Assistant delivers software updates automatically - New Features: Regular feature additions at no extra cost - Technical Support: Lifetime email and phone support included  Important Note: We provide the complete software framework and setup. Game content is not included—you'll need to provide your own legally-obtained game files. We're happy to guide you on legal options during your consultation.  The result? A smooth, reliable experience tailored specifically to your gaming preferences.

Question 16

Why can't I checkout directly on the website?

Accepted Answer

Every cabinet is built-to-order and confirmed with you before we start. Here's why we use a consultation-based ordering process:  Personalization Matters: Unlike mass-produced products, your arcade cabinet is custom-built specifically for you. We need to confirm: - Artwork Details: Ensure your custom graphics are exactly what you envision - Shipping Logistics: Verify delivery address, access requirements, and timing - Build Timeline: Confirm production schedule and delivery expectations - Final Specifications: Review all customization choices one last time  Benefits of Our Process: 1. No Surprises: Everything is confirmed in writing before production begins 2. Flexibility: Make last-minute adjustments before we start building 3. Direct Communication: Ask questions and get immediate answers 4. Accurate Quotes: Shipping and customization costs calculated precisely for your location  How It Works: 1. Configure Your Cabinet: Use our online configurator to select your preferences 2. Submit Request: Enter your ZIP code and contact information 3. Receive Quote: We'll reply within 24 hours with your final quote and timeline 4. Approve & Pay: Review, approve, and pay via secure invoice 5. Production Begins: We start building your custom cabinet  Timeline: Most customers receive their final quote within 24 hours and approve within 1-2 days. This brief consultation prevents costly mistakes and ensures your cabinet is exactly what you want.  Security: All payments are processed through secure, encrypted payment systems. We never store credit card information.  This process ensures your cabinet is exactly what you want—no surprises, no regrets.

Frequently Asked Questions

🎨 Design Process

💰 Pricing & Customization

🚚 Shipping & Delivery

🛡️ Warranty & Support

⚙️ Technical Specifications

🤖 Arcade Assistant

💳 Ordering & Payment

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